Customer research to generate powerful ideas that unlock true potential.

We help management to tackle projects and problems their businesses face.

For over 20 years we've helped organisations to relate to their customers, to understand their own strengths and to embrace the power of new ideas.

Every organisation has its own internal culture that sets limits for change. We help business leaders to get more from their people and assets by building a culture where customer consultation, creative thinking and idea generation is part of everyday practice.

In research we are exceptionally good at getting the most from people - from bricklayers to brokers, garden designers to media planners, vicars to rockers - through a tailor-made combination of focus groups, one-to-one interviews, and idea workshops.

After research we help leaders to find ways to incorporate new ideas. By discussing what research has taught us, and then using these insights as springboards for even better management thinking, we help to nail down what will work to make an effective and lasting impact.

In these ways we have helped dozens of brands to grow, to open up new markets, to make more money and to serve people better.

Click to read more about what we do.